<?xml version="1.0" encoding="UTF-8"?><publicservice xmlns="http://ega.ee/catis" name="Plaintes à l'ARCEP" _id="PS00294"><_ident>plaintes-ARCEP</_ident><_owners><owner><id>5d81f3e71f0000f11ebde863</id><name>Hermine SEWANOUDE</name></owner></_owners><_history><createdBy>Hermine SEWANOUDE</createdBy><createdAt>2020-03-24T15:28:16.413Z</createdAt><modifiedBy>Hermine SEWANOUDE</modifiedBy><modifiedAt>2023-06-05T09:20:49.871Z</modifiedAt></_history><sections><section name="publicService"><fieldGroups><fieldGroup name="identification"><fieldGroupContents><fieldGroupContent><field name="icon"><text></text></field><field name="hasCompetentAuthority"><reference><type>institution</type><id>IN00141</id><name>Autorité de Régulation des Communications Électroniques et de la Poste</name></reference></field><field name="description"><text>Ce service permet aux usagers de déposer, auprès de l'ARCEP, des plaintes au sujet des fournisseurs des services de télécommunications et de la Poste</text></field><field name="target"><text></text></field><field name="status"><text>Actif</text></field><field name="thematicArea"><textlist><text>Affaire/Entreprise</text><text>Communication</text><text>Poste</text></textlist></field><field name="business"><textlist></textlist></field><field name="lifeEvent"><textlist></textlist></field><field name="myData"><textlist></textlist></field><field name="ownedBy"><reference><type>institution</type><id>IN00141</id><name>Autorité de Régulation des Communications Électroniques et de la Poste</name></reference></field><field name="typeofservices"><textlist><text>E-service</text></textlist></field><field name="Channelssp"><textlist></textlist></field></fieldGroupContent></fieldGroupContents></fieldGroup><fieldGroup name="relatedServices"><fieldGroupContents></fieldGroupContents></fieldGroup><fieldGroup name="regulation"><fieldGroupContents></fieldGroupContents></fieldGroup><fieldGroup name="documents"><fieldGroupContents></fieldGroupContents></fieldGroup></fieldGroups></section><section name="eServiceSection"><fieldGroups><fieldGroup name="eService"><fieldGroupContents><fieldGroupContent><field name="eActivationDate"><date>2020-03-24T00:00:00.000Z</date></field><field name="eVersion"><text>0.1</text></field><field name="eStatus"><text>Externe</text></field><field name="eURL"><text>https://arcep.bj/plaintes/</text></field><field name="eRequiredDocuments"><text></text></field><field name="eApplicationFee"><text></text></field><field name="delayTime"><text></text></field><field name="eProcess"><text>Aller en ligne et suivre les étapes pour faire une plainte.</text></field></fieldGroupContent></fieldGroupContents></fieldGroup></fieldGroups></section><section name="manualServiceSection"><fieldGroups><fieldGroup name="mService"><fieldGroupContents></fieldGroupContents></fieldGroup><fieldGroup name="form"><fieldGroupContents></fieldGroupContents></fieldGroup></fieldGroups></section><section name="processes"><fieldGroups></fieldGroups></section><section name="owners"><fieldGroups></fieldGroups></section></sections><_references><institution><id>IN00141</id><name>Autorité de Régulation des Communications Électroniques et de la Poste</name></institution></_references></publicservice>